Privacy

This privacy policy covers your visit to this website and the use of our licence activation for older desktop products (CONnect, COVERmat, ZONEmeter). Registration and use of our TRADElube platform at app.tradelube.com is covered by its own privacy policy, see tradelube.com/privacy.

Controller

FFE-Tech GmbH, Ernst-Degn-Weg 5, 4784 Schardenberg, Austria
E-Mail: info@ffe-tech.com · Phone: +43 699 150 75 780
Imprint

Contact form

When you use our contact form, we process the data you enter (name, email address, message, and optionally company and phone number) to process and respond to your enquiry. The legal basis is the performance of pre-contractual measures at your request (Art. 6(1)(b) GDPR).

Spam and abuse protection (reCAPTCHA)

To protect our contact form from automated abuse (spam), we use Google's reCAPTCHA service. Technical data (including IP address, mouse movements, and browser and device information) is transmitted to Google and automatically evaluated to distinguish human from automated requests. The legal basis is our legitimate interest in preventing spam and abuse (Art. 6(1)(f) GDPR).

This transfer to Google LLC (USA) relies on an adequacy decision of the European Commission (EU-US Data Privacy Framework, Art. 45 GDPR) and, additionally, on standard contractual clauses (Art. 46 GDPR). Further information is available in Google's Privacy Policy and Terms of Service.

Cookies & Tracking

Technically necessary cookies are set based on our legitimate interest in operating the website securely and reliably (Art. 6(1)(f) GDPR). Statistics cookies (Google Analytics, embedded via Google Tag Manager) are only set after your consent (Art. 6(1)(a) GDPR). You can change or withdraw your choice at any time via the cookie settings.

Google Analytics may transfer data to Google LLC (USA). This transfer relies on an adequacy decision of the European Commission (EU-US Data Privacy Framework, Art. 45 GDPR) and, additionally, on standard contractual clauses (Art. 46 GDPR).

Licence activation (CONnect, COVERmat, ZONEmeter)

Our older desktop software products contact our server to verify the licence. This transmits a licence key, a device/identification key and the software version in use. For a regular licence, the licence key can be linked to a customer; for an evaluation licence, verification uses an anonymous key with no personal reference. The legal basis is the performance of the software usage agreement or our legitimate interest in licence enforcement (Art. 6(1)(b) or (f) GDPR).

Hosting

This website is hosted by Netcup GmbH (Germany). Technical access data (including IP address, date and time of access, page requested, browser used) is automatically processed to ensure the website operates reliably. The legal basis is our legitimate interest in secure and reliable operation (Art. 6(1)(f) GDPR). We have a data processing agreement with the provider under Art. 28 GDPR.

Storage period

We store personal data only for as long as necessary for the respective purpose. Contact enquiries are deleted once your request has been fully handled and no further retention is required.

Your rights

You have the right to access, rectification, erasure, restriction of processing, data portability, and the right to object to processing based on legitimate interest. Please contact us using the address above.

Right to lodge a complaint

You have the right to lodge a complaint with the Austrian data protection authority if you believe the processing of your data violates the GDPR: Österreichische Datenschutzbehörde, Barichgasse 40–42, 1030 Vienna, Austria, dsb@dsb.gv.at, www.dsb.gv.at.